Journeys crafted with care
Journeys crafted with care
Refunds are subject to the terms and conditions of the airline, hotel, transport provider, visa provider or other supplier involved in the booking.
Where a supplier permits a refund, Mawaddah Travel will assist the customer with the applicable refund process.
Certain travel services, fares, accommodation rates, deposits and other arrangements may be non-refundable. Customers will be informed of applicable restrictions where these are known before confirmation of the booking.
Where a refund is approved by the relevant supplier, the processing time may depend on the supplier, payment method, banking system and other circumstances outside Mawaddah Travel's direct control.
A refund is not considered confirmed until the relevant supplier has approved it.
Cancellation and amendment requests are subject to the applicable supplier conditions. Customers should contact Mawaddah Travel as soon as possible when they wish to cancel or modify a booking.
Additional charges or losses may apply depending on the conditions imposed by the relevant supplier.
Customers are responsible for reviewing the applicable booking conditions before confirming travel arrangements and for providing accurate information required to process the booking.
For refund or cancellation enquiries, customers may contact Mawaddah Travel using the contact details available on our website.
Email: mawaddahpartners@gmail.com