Journeys crafted with care
Journeys crafted with care
Mawaddah Travel is the travel division of Mawaddah Partners Ltd, a Mauritius-based travel company providing Umrah packages, holiday packages and worldwide travel services.
We respect the privacy of our customers and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or request our services.
Our handling of personal data is intended to comply with applicable data-protection requirements in Mauritius, including the Data Protection Act 2017, as applicable to our activities.
Depending on the service requested, we may collect information such as:
We aim to collect only information that is reasonably necessary for the relevant travel service, enquiry or business purpose.
We may use personal information for purposes including:
In order to provide travel services, we may need to share relevant information with third parties such as airlines, hotels, transport providers, destination management companies, visa-related service providers, insurance providers or other suppliers involved in fulfilling a customer's request.
We aim to provide only information that is reasonably necessary for the relevant service. Third-party suppliers may have their own privacy policies and terms governing the information they receive.
Travel arrangements may require personal information to be provided to suppliers or authorities located outside Mauritius. For example, information may need to be shared with hotels, airlines, destination partners or visa authorities in the country to which a customer is travelling.
Where such sharing is necessary to provide the requested service, we will seek to handle the information in accordance with applicable data-protection requirements.
We may contact customers using the details they provide, including by email, telephone or WhatsApp, for purposes related to enquiries, quotations, bookings, travel arrangements, documents, payments or customer support.
Where communications are sent for marketing or promotional purposes, customers may request that such communications stop.
Our website may use analytics and similar technologies to help us understand website usage, improve performance and enhance the customer experience.
Such technologies may collect information such as pages visited, interactions with the website, device information and approximate usage information, depending on the tools in use.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal or regulatory obligations, and protect our legitimate business interests.
The appropriate retention period may vary depending on the type of information and the nature of the service or transaction.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Subject to applicable law and any relevant conditions or exemptions, individuals may have rights in relation to their personal information, including the right to:
Requests relating to personal data should be made using the contact details provided below. We may need to verify the identity of the person making a request before providing access to or changing personal information.
Our website may contain links to third-party websites or services. Mawaddah Travel is not responsible for the privacy practices, content or security of external websites. Customers should review the privacy policies of third-party services they use.
Our travel services may involve bookings for families and children. Where information relating to a child is required for a booking or travel arrangement, it should be provided by a parent, guardian or other person authorised to provide it.
If you have questions about this Privacy Policy or wish to make a request relating to your personal information, you may contact Mawaddah Travel through the contact details provided on our website.
Email: mawaddahpartners@gmail.com
Website: www.mawaddahtravel.com
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data protection practices. The latest version will be published on this page.