Journeys crafted with care
Journeys crafted with care
Cancellation requests are subject to the terms and conditions applicable to the travel service and supplier involved in the booking.
Customers who wish to cancel a booking should contact Mawaddah Travel as soon as possible.
Airlines, hotels, transport providers, visa providers and other suppliers may apply their own cancellation deadlines, fees, restrictions or non-refundable conditions.
The applicable supplier conditions will determine whether a cancellation is permitted and whether any refund is available.
A cancellation request should be submitted through Mawaddah Travel using the available contact channels. Cancellation is not considered confirmed until the relevant booking or supplier has processed the request.
Where applicable, cancellation charges, supplier penalties or other costs may be deducted from any amount refundable to the customer.
Refund processing is subject to the relevant supplier and payment conditions. For further information, please refer to our Refund Policy.
Umrah bookings may involve multiple suppliers, including airlines, hotels, transport providers and other service partners. Cancellation conditions may therefore vary depending on the individual services included in the package.
Customers will be advised of applicable cancellation conditions for their booking where relevant.
Customers are responsible for reviewing the applicable booking conditions before confirming their travel arrangements and for notifying Mawaddah Travel promptly of any cancellation request.
For cancellation enquiries, customers may contact Mawaddah Travel using the contact details available on our website.
Email: mawaddahpartners@gmail.com