Journeys crafted with care
Journeys crafted with care
Customers who wish to cancel a booking should contact Mawaddah Travel as soon as possible. Cancellation requests will be handled according to the terms and conditions of the selected travel services and suppliers.
Flight tickets and transportation services are subject to the cancellation and amendment rules of the relevant providers. Any applicable charges, penalties or restrictions will be determined by the supplier.
Hotel cancellations are subject to the cancellation policies of the respective accommodation providers. Some reservations may be non-refundable or may involve cancellation charges depending on the booking conditions.
Umrah package cancellations may involve airlines, hotels, transportation services and visa processing. Applicable deductions will depend on the costs already committed and supplier policies.
Customers are responsible for reviewing package details, payment conditions and cancellation terms before confirming their booking.
Mawaddah Travel will provide reasonable assistance to customers throughout the cancellation process and communicate updates received from suppliers.